FROM OUR CLIENT
“As an entrepreneur, time is one of my most valuable assets. Stef understood I was spending a lot of time answering basic questions, and seized the opportunity to not only reclaim precious hours in my day, but also to improve staff morale. Stef dug into the most common causes of confusion by surveying employees across all of my stores. She guided the team through defining which role should be responsible for which tasks. My management team was able to clarify standard guidelines to their staff. I was proud to have the entire company have an "ah-ha" moment together that has yielded hours of time back into my schedule."
RESULTS
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186%
improvement in time spent by executive management addressing process and task questions (from avg. 5hrs to 1.75hrs/week) |
100%
of staff now say that they understand who is responsible for their most common tasks and issues |
CLIENT
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PROJECT
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SOLUTION
GSD worked with the client to clarify, define and communicate who among supervisory and management staff is responsible for what in order to ensure consistent practices across 11 franchises owned by client.
GSD worked with the client to clarify, define and communicate who among supervisory and management staff is responsible for what in order to ensure consistent practices across 11 franchises owned by client.
GOALS
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Increased Efficiency
Reduce time spent by executive management addressing process and task questions |
Reduced Complexity
Clarify for staff what they staff needs to do in common circumstances |
HOW WE GOT S#!T DONE
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